1 week no help

I logged a repair for a leaking pipe under my garage on the 15th Feb. they sent out a plumber of the 16th feb. <br> <br> on the 16th after the plumber had left no one called me to advise what the next step would be . i then called them and they advised the infoamtion was sent to Standard bank .<br> <br> i left it for another day thinking standard bank will get back to me hoever that did not happen. i called Standard bank thye advised ther will call me with an update and that never happened . <br> <br> on the morning of the 19th i get a sms advising they going to close my claim as they were unable to get holf of me. checked my phone no miscalls . I called them they advised my issue was referred tom claims dept , i requested a call back did not happen .I called them again last night and they advised the claims dept is closed i requested a call back also never happened . <br> <br> Clearly no one at standard bank know how it is to be without water