1 teller on duty

I don't know who decided that having 1 teller on duty in the busy Cresta branch on the Monday morning after the New Year long weekend was a good idea - but they should be fired. I arrived at the branch around 9.20am and walked out at exactly 10.22am, a full hour in the queue. There was 1 teller on duty having to handle all the bulk and regular customers. On asking what was going on I was told that \the rest of the tellers will be here at 10". Unacceptable. Absolute lack of foresight and planning - customers were shouting at each other and nearly coming to blows in the branch and nothing was done. Pathetic. Not a good start to the new year."""