1 reviews | Active since Nov 2021
1 Step forward and 2 steps back
I had a Standard Bank momo plus account which I upgraded to a Prestige account on Saturday. The call Centre consultant who assisted we was amazing and very helpful
I also wanted to include and overdraft or credit card. We did the application and it was declined with the following reasons
* adverse information on the credit bureau * client under debt review
I've never been under debt review and I dont know where this is coming from. I paid for an ITC report to check this and there is no record of "under debt review" on my ITC. I also checked clear score, experian and VCCB.
Please can somebody explain to me where Standard bank is getting this information from? Yes there is a listing of experian which I was not aware of and this will be sorted our ASAP - but debt review ???
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regard
Standard Bank Social Media Team
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We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regard
Standard Bank Social Media Team
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