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Hishaam A

1 reviews | Active since Jul 2012

01 Dec 2016, 13:23

1 PERSON WORKING IN THE COMPANY

<p>Absolutely discgusted in the service received from Standard Bank, i needed assistance on my account today. Called 3 times and was on hold for 30-40minutes before I dropped each call. Looks like only one person working there or work force management does know how schudule for call volumes. People use this for convenience, because the Bank agents are so damn slow, and you company is too cheap to employ more staff. My entired family is with standard bank...I think its time for a change</p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Dec 2016, 16:26
Official

Good day Hishaam

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Dec 2016, 09:20
Official

Good day Hishaam

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Dec 2016, 08:14
Official

Thank you for posting your comments.

I attempted to contact you Thursday 08 December 2016, Friday 09 December 2016 and today 12 December 2016 to no avail.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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