1 month still no response

Item: Standard Bank
Rating: 1
Author: Jocelyn A

I’ve been with standard bank for almost a decade now and now due to the “new normal” and having to quarantine, I’ve been trying to call and email Standard Bank for help and no one has gotten back to me. It’s been a month.

I have even tried social media but still nothing. It’s urgent matters but there’s no solution.

What’s going on Standard bank? Is customer service no longer a priority?

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

28 Feb 2021, 03:30

Hello Jocelyn,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply28 Feb 2021, 03:30

Official