1 Month Later and No Feedback.No Reponse to Requet

I logged a request with the VAF department of standard bank, on information related to my VAF account. I got a response on the 1 June providing a reference number, and a 6 business day turnaround period, this was to be resolved by the 9th June 2015.<br> <br> That day came, and went and I called through to the VAF department providing my reference number to en-quire about my request. The callcentre agent although helpful, provided no valuable feedback and could not use the reference number to give me any information. His response was that the 'Systems are down, and have been for days'. He also informed me that someone would make contact with me.<br> <br> Understanding the plight of working in the IT industry I agreed and and awaited feedback from VAF. I sent an email, forwarding their original email, on the 12th June and the 29th June 2015, with still no feedback, just the normal auto response.<br> <br> To date, no one has contacted me, or given me any response to my original request.<br> <br> Absolutely pathetic handling of my request from the VAF department from a reputable bank. Today marks 1 month and a day from when feedback was to be provided.