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Gideon K

1 reviews | Active since Feb 2011

16 Nov 2019, 10:02

1 cashier on a Saturday in Standard Bank Bayside Mall

I fail to understand why Standard Bank have only 1 cashier working on a Saturday. It is unacceptable to let a customer wait 50 minutes to be served. Poor planning results in bad customer servise!!

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Replies (2)
Standard Bank
Standard Bank's reply17 Nov 2019, 07:53
Official
Hello  Gideon, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply04 Dec 2019, 14:48
Official
Dear Gideon

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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