DM
Dineo M
1 reviews | Active since Nov 2024
30 Nov 2024, 05:44
1
Good morning
I hate the day I have signed the funeral policy documents with standard bank. I have made a funeral claim on the 8th October 2024 but I haven't receive any money.every time when I call they say the assessor can't get hold of the investigator.i am alone in the family. The claim was for my little brother.he died on the 2nd October 2024 he is still in the mortuary coz I am still waiting for standard bank to pay.worse part standard bank still deducts their premium.what must I do.please help me. I will never recommend standard to any one.i mean including my worst enemy
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Standard Bank's replyOfficial
30 Nov 2024, 08:03Dear Dineo,
Thank you for contacting us for assistance.
We send our sincere condolences to you and your family, we try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue with our insurance team.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We send our sincere condolences to you and your family, we try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue with our insurance team.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Nov 2024, 08:03
Official
Dear Dineo,
Thank you for contacting us for assistance.
We send our sincere condolences to you and your family, we try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue with our insurance team.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We send our sincere condolences to you and your family, we try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue with our insurance team.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***