1/2 hour, 6 divisions. Is my account jeopardised?

Standard Bank's \easy' customer service is disgusting! Trying to find out if my account is in jeopardy took me half an hour and through 6 different divisions sending me in loops. When I refused to put in my card and pin number through the key-pad of the phone it would not put me through. I eventually got through by going through the lost cards division. By now they would have got away with every cent in my account because Standard Bank are too worried about appearances rather than the actual work."