1 reviews | Active since Feb 2017

24 Oct 2024, 00:02

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Early 2024 I called standard bank to close my account as I was no longer using the bank account and the gentleman that I spoke to told me that I have an amount of R758,00 that I have to withdraw before I could close the account and I did withdraw the amount on the same day, then the following day I phone again to close the account and I was helped by a different person and he told me that the account is closed. To my surprise I went to the bank on 21/10/2024 and I was told that I owe the bank R1100 of bank fees and the bank account was closed and how does it accumulate bank fees while i was told the bank account was closed. I was told I have to pay the money before they can close the account, i am even thinking business to other banks now if that how they going to treat their customers

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Replies (2)
Standard Bank
Standard Bank's reply24 Oct 2024, 07:04
Official
Hi Vusi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply28 Oct 2024, 14:19
Official
Hi Vusi

Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***