04.February 2023.

To whine it may concern,

I entered Standard Bank Cresta branch at 8:39 on Saturday, 04.February My goal for the day was the close my Standard bank account that I am not actively utilizing.

The whole process to speak tot be banker took around 15 minutes and once the banker was done, she referred me to the teller counter in order to take out the remainder funds of R62,82 I then asked if I can transfer these funds electronically, but the answer was No and that I have to wait at the teller queue. This took one hour and 15 minutes that summarizes my complete time WASTED of one and a half hours.

The branch is either heavily understaffed or there is simply no care to efficiently service the clients.

This was my last interaction that I will ever have with Standard Bank.