NM
Nolwandle M

1 reviews | Active since Apr 2013

26 Jul 2021, 14:00

04/05/2021 It was shortly after midnight and elecricity had just came back on after load shedding

04/05/2021 It was shortly after midnight and elecricity had just came back on after load shedding. I made a withdrawal of R200 and when the money was suppose to be dispensed, it kept making the counting sound for almost 2 minutes, stopping a second the run again and in the end it gave me an error about technical issues. I then went to another Engen nearby there was an FNB atm it did the same but resulted in a successful withdrawal. Later discover that the Standard bank ATM actually took the funds from my account even though it gave me no money just an error slip.

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Replies (1)
Standard Bank
Standard Bank's reply27 Jul 2021, 01:22
Official
 
Hello  Nolwandle Mavundla 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
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