DT
Dave T

1 reviews | Active since Dec 2018

08 Oct 2024, 10:51

***

Hi, I tried to phone Standard bank Hillcrest KZN on Friday on the following numbers: ***@09h36 3min 34 sec, *** 5min 14sec, *** 1min 14 sec and lastly *** for 3.04 min. All unsuccessful so I left my Number for a return call. NOTHING. I tried again on Monday morning at 09h30 on *** from my Office phone and left a message on the machine. No return call. I eventually went into the branch to see Giselle our business manager. I waited over 30 minutes and eventually saw another consultant who could not assist me and informed me Giselle would contact me. At 16h09 I received a call from STD Bank that rang 4 times and stopped. I tried to call back but went to the standard answering machine.

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Replies (3)
Standard Bank
Standard Bank's reply08 Oct 2024, 11:14
Official
Dear Dave

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply08 Oct 2024, 17:09
Official
Dear Dave

 We appreciate you taking our call.

When we try again, the line goes to voicemail since it was cut off.

Please tell us when you're available for another call.

kind regards
Standard Bank Help Centre
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DT
Dave T's update09 Oct 2024, 06:55
Reviewer Update
Any time between 09h00 and 16h30.