TR
Thembuluwo R

1 reviews | Active since Jul 2025

06 Jul 2025, 18:18

*****

I am so disappointed with the process around ***** issues. An unauthorised payment was deducted from my account referring that it was from uber, that time I did not buy anything from Uber. When I checked it was deducted using a silver card that I was told that it has been ordered and will be delivered to me. It seems that the card has been linked to my current account and the amount then got deducted. When I called about the card , they cancelled the card and issue another card which i haven’t gotten the new card. When I queried about my money ****** i haven’t received my money back and it’s more than 2 months now.

0
Replies (3)
Standard Bank
Standard Bank's reply06 Jul 2025, 23:45
Official
Dear Thembuluwo R,

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team ***
TR
Thembuluwo R's update09 Jul 2025, 18:02
Reviewer Update
No engagement has been done from Standard Bank till this date regarding this matter
Standard Bank
Standard Bank's reply11 Jul 2025, 15:13
Official
Thank you so much. We will share this with our team. Please be on the look out for further feedback.