HK
Herman K

1 reviews | Active since Apr 2023

24 Apr 2023, 11:33

0/10. The bank that makes you want to throw up in your mouth.

Standard Bank.

I refer to Muzi's review on hellopeter. The exact same thing has been happening for months to me. Most of the honouring fees have been reversed however not the most recent one(/s).

I spoke to a telephone banking consultant and just like Muzi's case, she threw her hands up in the air and just said "oh well, it is what it is."

Muzi also wrote about the elderly being ****MED by you. If there are 10,000 SB customers in SA, and you charge them R100 a pop, WRONGLY, it means this lowlife bank makes 1.2 million rands a year by means of none other than theft. You cant call this anything else but blatant theft.

I am going to escalate this matter and you illicitly gained profits to the banking ombudsman, and i'm going to write to the papers.

Somehow, this **** has got to stop, and i'll be doing my part in ensuring that this ends.

Dont even bother phoning me, you can send me a mail: ***

0
Replies (5)
Standard Bank
Standard Bank's reply24 Apr 2023, 11:44
Official
Dear Herman 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply25 Apr 2023, 09:06
Official
Good Morning Herman 

Our team has made two attempts to reach you at the specified number, but each time the connection connects to voicemail.

In order for us to call you, kindly provide a convenient time and an alternative cell number.

Looking forward to hearing from you.

Kindest regards
Standard Bank Hello Peter Team 
*** 


HK
Herman K's update25 Apr 2023, 10:33
Reviewer Update
Standard bank.

Kindly just read my original post, the last line please. I LITERALLY told you NOT TO PHONE ME, as I am currently in area where there is no cellular reception. My current feeling is that if you guys are already struggling with basic instructions, I don't forsee a good outcome.

Furthermore. I have taken the time to complain to the ombudsman and on Facebook. I made SPECIAL arrangements yesterday to provide SB with a contact detail to me, they advised they'll phone me shortly. I waited until F#####G 6pm last night and nothing.

I truly don't get how you guys run your company. It's truly cringeworthy.

You will be able to reach me, for exactly the next hour, on ***.

Please take your time to read my message properly and ensure that you understand what I'm trying to say to. One hour.
Standard Bank
Standard Bank's reply25 Apr 2023, 10:39
Official
Good day Herman 

Thank you for responding to us.

We apologize for the error and will make an effort to get in touch with you within the hour.

We sincerely apologize for the trouble this has caused.

 
Kindest regards
Standard Bank Hello Peter Team 
*** 


Standard Bank
Standard Bank's reply25 Apr 2023, 12:36
Official
Dear Herman  

Thank you for taking our call.

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
***