QS
Quinell S
1 reviews | Active since Dec 2013
10 Feb 2023, 15:36
0 help, keep blocking me from online and app logins
I have an account but when I log in on the app and online it keeps saying my account is blocked because the card details are incorrect, but they most certainly are not. When I phone or email for help I don't get through to anyone, been 4 weeks now. What a **** service!
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
10 Feb 2023, 15:43Good day Quinell
Thank you for raising your concerns with us.
We would like to intervene and assist, please review the email sent and respond accordingly.
Our sincere apologies for the inconvenience experienced thus far.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for raising your concerns with us.
We would like to intervene and assist, please review the email sent and respond accordingly.
Our sincere apologies for the inconvenience experienced thus far.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply10 Feb 2023, 15:43
Official
Good day Quinell
Thank you for raising your concerns with us.
We would like to intervene and assist, please review the email sent and respond accordingly.
Our sincere apologies for the inconvenience experienced thus far.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for raising your concerns with us.
We would like to intervene and assist, please review the email sent and respond accordingly.
Our sincere apologies for the inconvenience experienced thus far.
Kindest regards, Standard Bank Hello Peter Team ***
QS
Quinell S's updateReviewer Update
11 Feb 2023, 12:32There is no email?
QS
Quinell S's update11 Feb 2023, 12:32
Reviewer Update
There is no email?
Standard Bank's replyOfficial
11 Feb 2023, 14:56Hi Quinell
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply11 Feb 2023, 14:56
Official
Hi Quinell
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
QS
Quinell S's updateReviewer Update
12 Feb 2023, 11:57I want to cancel my services with STB, please contact me first thing monday morning
QS
Quinell S's update12 Feb 2023, 11:57
Reviewer Update
I want to cancel my services with STB, please contact me first thing monday morning
Standard Bank's replyOfficial
12 Feb 2023, 13:32Hi Quinell
We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply12 Feb 2023, 13:32
Official
Hi Quinell
We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
12 Feb 2023, 13:48Hi Quinell
We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply12 Feb 2023, 13:48
Official
Hi Quinell
We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
QS
Quinell S's updateReviewer Update
13 Feb 2023, 13:59You said they will contact me today, but they just logged another call and said I must wait 2 days, this is pathetic!! I've gone through this already!!
QS
Quinell S's update13 Feb 2023, 13:59
Reviewer Update
You said they will contact me today, but they just logged another call and said I must wait 2 days, this is pathetic!! I've gone through this already!!
Standard Bank's replyOfficial
13 Feb 2023, 14:11Good day Quinell
Thank you for responding to our email.
We will be reaching out to our Digital Team for urgent intervention.
Our team will be in touch as soon as feedback is received.
Thank you
Kindest regards, Standard Bank Hello Peter Team
***
Thank you for responding to our email.
We will be reaching out to our Digital Team for urgent intervention.
Our team will be in touch as soon as feedback is received.
Thank you
Kindest regards, Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2023, 14:11
Official
Good day Quinell
Thank you for responding to our email.
We will be reaching out to our Digital Team for urgent intervention.
Our team will be in touch as soon as feedback is received.
Thank you
Kindest regards, Standard Bank Hello Peter Team
***
Thank you for responding to our email.
We will be reaching out to our Digital Team for urgent intervention.
Our team will be in touch as soon as feedback is received.
Thank you
Kindest regards, Standard Bank Hello Peter Team
***
QS
Quinell S's updateReviewer Update
15 Feb 2023, 14:26The ticket waz marked as resolved and it was in fact still not resolved. I am not one step closer to resolving my problem.
I was assisted by Thabisile Nxumalo and I am being ignored.
This is absolutely pathetic and completely ****ed up that you treat people this way!!!!!
I will be doing everything in my power to escelate this all the way to your CEO and international partners so they can see the absoluut **** up you people call service.
Its disgusting!!! You think nothing will happen, coz it's just one customer. We'll see about that.
I was assisted by Thabisile Nxumalo and I am being ignored.
This is absolutely pathetic and completely ****ed up that you treat people this way!!!!!
I will be doing everything in my power to escelate this all the way to your CEO and international partners so they can see the absoluut **** up you people call service.
Its disgusting!!! You think nothing will happen, coz it's just one customer. We'll see about that.
QS
Quinell S's update15 Feb 2023, 14:26
Reviewer Update
The ticket waz marked as resolved and it was in fact still not resolved. I am not one step closer to resolving my problem.
I was assisted by Thabisile Nxumalo and I am being ignored.
This is absolutely pathetic and completely ****ed up that you treat people this way!!!!!
I will be doing everything in my power to escelate this all the way to your CEO and international partners so they can see the absoluut **** up you people call service.
Its disgusting!!! You think nothing will happen, coz it's just one customer. We'll see about that.
I was assisted by Thabisile Nxumalo and I am being ignored.
This is absolutely pathetic and completely ****ed up that you treat people this way!!!!!
I will be doing everything in my power to escelate this all the way to your CEO and international partners so they can see the absoluut **** up you people call service.
Its disgusting!!! You think nothing will happen, coz it's just one customer. We'll see about that.
QS
Quinell S's updateReviewer Update
15 Feb 2023, 15:26I rep**** 4 times
So the issue is not my side
And I just rep**** again
So the issue is not my side
And I just rep**** again
QS
Quinell S's update15 Feb 2023, 15:26
Reviewer Update
I rep**** 4 times
So the issue is not my side
And I just rep**** again
So the issue is not my side
And I just rep**** again
Standard Bank's replyOfficial
16 Feb 2023, 07:29Good Morning Quinell
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Feb 2023, 07:29
Official
Good Morning Quinell
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
QS
Quinell S's updateReviewer Update
16 Feb 2023, 10:41I apparently have to ask for feedback here now, because the emails dont even work at STB. If I were a Dev or a Network engineer at STB, I'd be disgusted and ashamed of the work delivered.
What type of system blocks your card, and then does not allow you log in to unblock the card, because you need to type in the details of the blocked card to log in, but that's the exact system that blocked the card in the first ****ing place.
Dumbest system anyone could think of ever, how do you sit there and go "This is perfect, flawless and the best security feature in the world"?
and now my emails are not being received, and I have to ask here if they've arranged with the branch so I can go there in the next hour and 20 minutes.
so 0 urgency, while pilling on the issues from one to a heap.
How can anyone be proud to work for a company that works like this?
Is the CEO proud of the system and the service?
Does he even know?
What type of system blocks your card, and then does not allow you log in to unblock the card, because you need to type in the details of the blocked card to log in, but that's the exact system that blocked the card in the first ****ing place.
Dumbest system anyone could think of ever, how do you sit there and go "This is perfect, flawless and the best security feature in the world"?
and now my emails are not being received, and I have to ask here if they've arranged with the branch so I can go there in the next hour and 20 minutes.
so 0 urgency, while pilling on the issues from one to a heap.
How can anyone be proud to work for a company that works like this?
Is the CEO proud of the system and the service?
Does he even know?
QS
Quinell S's update16 Feb 2023, 10:41
Reviewer Update
I apparently have to ask for feedback here now, because the emails dont even work at STB. If I were a Dev or a Network engineer at STB, I'd be disgusted and ashamed of the work delivered.
What type of system blocks your card, and then does not allow you log in to unblock the card, because you need to type in the details of the blocked card to log in, but that's the exact system that blocked the card in the first ****ing place.
Dumbest system anyone could think of ever, how do you sit there and go "This is perfect, flawless and the best security feature in the world"?
and now my emails are not being received, and I have to ask here if they've arranged with the branch so I can go there in the next hour and 20 minutes.
so 0 urgency, while pilling on the issues from one to a heap.
How can anyone be proud to work for a company that works like this?
Is the CEO proud of the system and the service?
Does he even know?
What type of system blocks your card, and then does not allow you log in to unblock the card, because you need to type in the details of the blocked card to log in, but that's the exact system that blocked the card in the first ****ing place.
Dumbest system anyone could think of ever, how do you sit there and go "This is perfect, flawless and the best security feature in the world"?
and now my emails are not being received, and I have to ask here if they've arranged with the branch so I can go there in the next hour and 20 minutes.
so 0 urgency, while pilling on the issues from one to a heap.
How can anyone be proud to work for a company that works like this?
Is the CEO proud of the system and the service?
Does he even know?
Standard Bank's replyOfficial
16 Feb 2023, 11:04Dear Quinell
We apologize for the inconvenience, we will follow up on our previous escalation and get back to you.
Kind regards
Standard Bank Help Centre
***
We apologize for the inconvenience, we will follow up on our previous escalation and get back to you.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Feb 2023, 11:04
Official
Dear Quinell
We apologize for the inconvenience, we will follow up on our previous escalation and get back to you.
Kind regards
Standard Bank Help Centre
***
We apologize for the inconvenience, we will follow up on our previous escalation and get back to you.
Kind regards
Standard Bank Help Centre
***
QS
Quinell S's updateReviewer Update
16 Feb 2023, 15:20Just want to reply on here that it is resolved. The app works now and wont ask me for the card details and everything again, she took me through a different process than the initial one. So hopefully this wont happen again.
QS
Quinell S's update16 Feb 2023, 15:20
Reviewer Update
Just want to reply on here that it is resolved. The app works now and wont ask me for the card details and everything again, she took me through a different process than the initial one. So hopefully this wont happen again.
Standard Bank's replyOfficial
16 Feb 2023, 17:32Hello Quinell
We would value your feedback on the subject.
We sincerely regret the time it has taken to resolve this issue.
Regards
Standard Bank Help Centre
***
We would value your feedback on the subject.
We sincerely regret the time it has taken to resolve this issue.
Regards
Standard Bank Help Centre
***
Standard Bank's reply16 Feb 2023, 17:32
Official
Hello Quinell
We would value your feedback on the subject.
We sincerely regret the time it has taken to resolve this issue.
Regards
Standard Bank Help Centre
***
We would value your feedback on the subject.
We sincerely regret the time it has taken to resolve this issue.
Regards
Standard Bank Help Centre
***