0 customer care

I had to switch banks from my favorite FNB cheque account to Std Bank because they were giving me a low interest rate on my house loan, fair enough. I have never had banking issues as i have with this bank in so much that i am thinking of switching again, to another bank. enough is enough. 1. besides the fact that i was told i have a banker i have never been able to speak to that banker everytime i have issues, i must call the call centre like everyone else and still not get joy. I set up scheduled payments for my other beneficiaries to go off on the 26th. last month on sunday the 25th, standard bank decided they will release the payment to 2 beneficiaries even though it is stated it can only go off on the 26, plus even if i wanted it to go on the 25 because this date falls on a sunday, it shouldn't have gone but no, standard bank released the payment and then marked it 26th even though it was 25? then on monday the 25 standard bank released the money again, to the same beneficiaries and marked it 26 again. when i called to query this i was told yes we can see it went off 2x but we don't know why and need to investigate why the system did that before we can reverse it. they're still investigating till date and no-one is coming back to me to give me any updates. if my debit orders bounce guess what, they will charge me for that meanwhile they have my money for whatever selfish reason. Standard bank i want my money back to my account please before we make this a legal war, you lot are disgusting to say the least. 0 ethics whatsoever. I want my money, not yours my money.