0/10 service by call center and branches

Since I was a teenager gone are those days when I used to say my bank is the best. <br> Today my needs are not listened to it takes even longer to resolve queries.<br> Instant money query still not resolved<br> Cell phone number for OTP still a nightmare to change<br> I just wanted to let you know the smallest queries like these can be resolved by other banks with ease. <br> <br> So because I have seen the worst I am changing banks and I am taking my family and friends away from such appalling 0/10 service by call center and branches <br>