!!!!

i own a retail store. on the 5th of April I called the queries department regarding a trans. where only half the money reflected on my account. I was informed that the entire amount wont appear just the amount after deductions.They could not give me the amounts deducted & why other than that is was for the management fees. 6 April I went to the bank & they called the queries department & rec the same response (a total was deducted & the balance R292 of the sale after commission and management fees will be seen, but the R979 Sale & the amount that was deducted wont.) I refused that as an explanation & called the enquiries again this time the call lasting 45 minutes as I refused that answer an needed a break down of what was deducted & why. I then figured out that I was being charged for 2 machines when I only have 1.8 April I receive an email from Lerato who was not given the information, asked for the copy of the transaction & responded \it has been banked\". The issue is that I am being charged for 2 machines when i have 1 and I want it investigated for how long has that been happening & when will I be refunded for the money owed. I have explained this to 5ppl yet no one has helped"