Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Stage Zero presents a sharply split customer experience. Frontline support agents and sales consultants earn consistent, name specific praise, and many households describe real savings and reliable backup during outages. A recurring theme, however, is what happens after the sale, with cancellations, billing after termination, unanswered tickets and slow technician dispatch driving the strongest frustration among customers.
Top Strengths:
- •Customer Service & Frontline Experience: Customers repeatedly name individual agents such as Aadil Ahmed, Tebogo Makhetha, Riaan and Romano for patient, knowledgeable help, and sales consultants like JP Trengove are described as honest and thorough, making Customer Service & Frontline Experience (4.2) the clear standout.
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 13m
TrustIndex
6.9
Ranking
#2
in Electricity & Energy
Reply Time
8h 56m
NPS Score
-6
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 13m
Nov '25 - Oct '26
Frequently Asked Questions About Stage Zero
What do customers say about Stage Zero?
Based on recent customer reviews, Stage Zero presents a sharply split customer experience. Frontline support agents and sales consultants earn consistent, name specific praise, and many households describe real savings and reliable backup during outages. A recurring theme, however, is what happens after the sale, with cancellations, billing after termination, unanswered tickets and slow technician dispatch driving the strongest frustration among customers.
What is Stage Zero's biggest strength?
Stage Zero's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Frontline Experience. Customers repeatedly name individual agents such as Aadil Ahmed, Tebogo Makhetha, Riaan and Romano for patient, knowledgeable help, and sales consultants like JP Trengove are described as honest and thorough, making Customer Service & Frontline Experience (4.2) the clear standout.
What are the most common complaints about Stage Zero?
The most common complaint about Stage Zero, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Pricing & Contracts. Billing, Pricing & Contracts (2.2) is the source of the harshest feedback. Customers describe debit orders and invoices continuing long after cancellation, uncollected UPS units, disputed Vox inherited contracts and threats of legal action or credit listing over small amounts.
How does Stage Zero compare to other Electricity & Energy companies?
Stage Zero scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Electricity & Energy, compared to the Electricity & Energy industry average of 1.7. Their strongest theme is Customer Service (4.2); their weakest is Communication (1.8). The top AI-rated Electricity & Energy business on Hellopeter is Wetility Energy (3.1). How is the AI Score calculated? →
Is Stage Zero trustworthy?
Stage Zero has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 118 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 hours 13 min. Hellopeter has tracked Stage Zero across 279 total reviews. How is the TrustIndex calculated? →
Recent reviews (118)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2022
I required some information about the system which were properly told to me and I was very happy ...
I required some information about the system which were properly told to me and I was very happy with the information Very great job done
1 reviews | Active since Jan 2022
I required some information about the system which were properly told to me and I was very happy ...
I required some information about the system which were properly told to me and I was very happy with the information Very great job done
1 reviews | Active since Oct 2026
Useless customer support
I have been enquiring to take over the installation at a house that we are purchasing, and so far the customer support has been so terrible that I'm considering rather not having solar than having to deal with this support team. It honestly feels like we are talking to AI with the generic responses that we're getting and nothing is getting resolved.
1 reviews | Active since Oct 2026
Useless customer support
I have been enquiring to take over the installation at a house that we are purchasing, and so far the customer support has been so terrible that I'm considering rather not having solar than having to deal with this support team. It honestly feels like we are talking to AI with the generic responses that we're getting and nothing is getting resolved.
1 reviews | Active since Oct 2026
To Whom It May Concern
To Whom It May Concern. I would like to acknowledge Mr Tyrique Mare for the exceptional customer experience that he had provided. He portrayed professionalism and patience asking for information to assist accordingly. As much as it was on a social media platform (WhatsApp) he kept the wait time to a bare minimum. A good response time. Well done sir, keep up the first class customer service standard that results in a WOW and outstanding customer satisfaction. Kudos to you Mr Tyrique Mare.
1 reviews | Active since Oct 2026
To Whom It May Concern
To Whom It May Concern. I would like to acknowledge Mr Tyrique Mare for the exceptional customer experience that he had provided. He portrayed professionalism and patience asking for information to assist accordingly. As much as it was on a social media platform (WhatsApp) he kept the wait time to a bare minimum. A good response time. Well done sir, keep up the first class customer service standard that results in a WOW and outstanding customer satisfaction. Kudos to you Mr Tyrique Mare.