Worst administration and Communication

Good day

I come again with a heavy heart and a lot of disappointment regarding the bad administration at Stadio. Earlier this month, I had to come on this platform to write about the issue I have been having with Stadio, an issue that I have been trying to sort out since August 2024 but till today it has not and the major reason for that is bad communication and administration. I have sent countless emails and have even asked people from back home to reach out to Stadio on my behalf(I am currently working abroad as an ESL teacher). I am currently enrolled for PGCE and because of some unforeseen circumstances, I have had to pause my studies. I reached out to Stadio and explained my position and they advised that I defer my studies. I initiated the process and sent over the paperwork asap but I never got a response back if it is approved or not and this is a process that started back in August 2024. They never respond to emails. I then came onto this app earlier in November and then the Q-desk finally responded that they are sorry they delayed so much with the response and have sent my application for deferment to the Manco staff for review, this is a response I got on the 6th of November 2024 and since then, I have not received any other communication or emails from Stadio. I sent follow up emails and they still have not responded and I am forced to once again come onto this app. Please help me settle this, I have invested a lot, especially financially. It is utterly unfair and extremely disrespectful what you are doing to paying clients. A query/process that was initiated August 2024 is still not completed and it’s almost December 2024 and you call yourselves a remote institution and claim to cater to long distance students. What is even more frustrating is that weekly I get statements about how much I’m owing the institution and that is infuriating because you are failing to resolve a simple admin issue but you continue to demand money from me. Do better as an institution.