1 reviews | Active since Aug 2021
Urgent attention required regarding student services
I am writing this review to bring to Stadio attention a concerning issue that my daughter has been facing with Stadio Higher Education and especially the Bellville Campus. The lack of response and poor communication from Stadio has led to a distressing situation that I feel compelled to address. My daughter and I has been attempting to contact Stadio Higher Education through phone calls and emails regarding important matters related to her PGCE Certificate. However, despite our attempts we have not received any form of communication from them. This lack of responsiveness is extremely disappointing and has caused undue stress and anxiety. It is disheartening to see that while Stadio is efficient in issuing threats to students, the same level of attention is not given to addressing legitimate concerns and queries. Such a disparity in communication only serves to tarnish the reputation of the institution and create unnecessary obstacles for students. I urge Stadio to look into this matter and ensure that all communication channels are open and responsive to students inquiries. I trust Stadio will take the necessary steps to address this issue and prevent similar instances from occurring in the future
Please accept our sincere apologies for the disappointment. Please allow us a chance to rectify your experience. We would like to escalate your complaint to be investigated with urgency. Someone from our management team will be in contact with your shortly. We take pride in what we do and only want to offer the best. Thank you for your extreme patience as well as bringing this to our attention.
Sincerely, The STADIO Team
Please accept our sincere apologies for the disappointment. Please allow us a chance to rectify your experience. We would like to escalate your complaint to be investigated with urgency. Someone from our management team will be in contact with your shortly. We take pride in what we do and only want to offer the best. Thank you for your extreme patience as well as bringing this to our attention.
Sincerely, The STADIO Team
Despite an initial quick response and assurance of resolving the matters raised, there has been a consistent failure to deliver on these promises.
For the past two days, I have experienced significant difficulties in reaching the Bellville Campus staff via phone. While they initially answer calls in the mornings, they seem to dissappear thereafter, leaving inquiries unanswered. Despite providing my contact details and receiving assurance of a prompt follow-up, I have observed a pattern of avoidance and lack of communication from their end.
I am particularly concerned about the status of my daughter's PGCE certificate, which I believe is still at the Bellville Campus. It is imperative that wereceive confirmation on the availability of the certificate so that we can make arrangements for its collection. Unfortunately, we have been waiting for over two days for a simple answer to this request, creating unnecessary delays and inconvenience.
The consistent lack of communication and unfulfilled promises from the Bellville Campus staff members reflect poorly on the institution and undermine the trust and confidence of students and their families. Urgent action is required to address these issues and improve the communication skills and responsiveness of the staff members at the Bellville Campus.
Despite an initial quick response and assurance of resolving the matters raised, there has been a consistent failure to deliver on these promises.
For the past two days, I have experienced significant difficulties in reaching the Bellville Campus staff via phone. While they initially answer calls in the mornings, they seem to dissappear thereafter, leaving inquiries unanswered. Despite providing my contact details and receiving assurance of a prompt follow-up, I have observed a pattern of avoidance and lack of communication from their end.
I am particularly concerned about the status of my daughter's PGCE certificate, which I believe is still at the Bellville Campus. It is imperative that wereceive confirmation on the availability of the certificate so that we can make arrangements for its collection. Unfortunately, we have been waiting for over two days for a simple answer to this request, creating unnecessary delays and inconvenience.
The consistent lack of communication and unfulfilled promises from the Bellville Campus staff members reflect poorly on the institution and undermine the trust and confidence of students and their families. Urgent action is required to address these issues and improve the communication skills and responsiveness of the staff members at the Bellville Campus.