Unnecessary stress due to poor communication.

I paid my fees in full in the beginning of the year. However, 3 months ago I noticed that an amount of R1800 was still showing outstanding. This is the discount they offered when I paid my fees in full but was not credited on my statement. I lodged a ticket on q-desk to gave this matter sorted so that it doesn't impact me receiving my final results. Feedback was received stating that this matter will be resolved and a credit will be passed. Surprise, surprise when I log on to see my final results it states that my results are locked due to outstanding fees. So I lodge a q-desk ticket with all my correspondence and evidence on Friday with no response. I decide to contact the finance department directly this morning at 8:51 to sort this matter. I was told that I would receive feedback within in a hour.

Still no feedback and still no results. This is a very stressing situation putting my future and job on the line. STADIO closes on the 22nd and I cannot wait till the new year to have this sorted.

I have only raved about the wonderful university however communication has been very poor this year.

Your response regarding this matter would be appreciated.