Unfair exam grading and marking practice...

Suspicion with exam results, you have to pay in order to see your mark or script. It took 2 weeks to get hold of anyone by phone. You get over 85% on assignments and online assessments which account to 40% towards exams, then boom you fail with a 17% mark, not sure how they allocate this. You get automated email that doesn't make sense. Finally you get someone in phone explaining nonsense: if you get below 40% in final exam they don't show those marks???? Oh you have to pay to get someone to take you through your paper and additional R400 if you want to rwview with lecturer. This happened with 1 paper last year and then you get a pass, thos semester you fail 3 papers which doesn't add up. This is a money making scheme which is an unfair practice while you take loans to pay for your fees. Can the department of higher education investigate Stadio. Oh by the way in one responses is they are Piloting using AI to mark, howbis that going to help with subjective questions...