They can do better

After i wrote a review regarding the College, they attended to my issue with agency, I received statement of account with confirmation letter of banking details and payment was done to the college. I believe they can do better with regard to communication channels at least have someone answering the switchboard 24/7 without a struggle of call ringing for long still with no help, for the time i called their number, calls were answered by machine and you hold the call more than 20min still not getting any help. They also need to work on their turnaround time to responding to emails, cause sometimes you call/send email with urgent matter but you'll only be assisted after 72 hour, they need to hire people in the call center to assist with handling queries urgently.