Terrible Customer Customer Experience & Unorganised!!! Zero refund

I registered late for the PGCE in senior phase of education. It was an extremely painful process. As I had to constantly email someone so that I could get access to the student portal etc. I was officially registered on 7 April. Subsequently, I requested my de-registration on 13 April. For more than I month I have been in contact with the distance learning and subsequently the finance department. Only today, 16 May I receive a de-registration form and zero refund. I am well within the 7 days to receive my initial deposit of R1500. Please Urgently Resolve