"Support", by Siya Mncube

Siya (***) received this email from me on the 12th of June. He clearly knew what I needed but arrogantly refused any assistance at all based on his bizarre understanding of what he thought I "needed". This was hurtful and frustrating.

Today, he responded to a further request for assistance by saying simply "You do not need access to q-desk." ***? How could he possibly know that? If he was right, everybody else must be completely wrong.

Still, he knew what I needed to do on q-desk and offered no assistance. Maybe 8 must remind you that I did not email his personal email address to badger him into doing work for me. I literally emailed stadio's official support account, and this is the kind of "support" that I received.

It was only after I threatened to speak to his supervisor or go public with my complaints on Hello Peter that he took the time to phone me. I didn't see this as a kind gesture but rather a completely transparent attempt to avoid putting his words in writing.

Clearly very reluctantly, he committed to "escalating" my request, which is something he could easily have done last week. He sent me a follow-up email telling me that in the meantime I should email ***. I emailed them and it looks like the issue should soon be resolved (the issue i needed to log a call on q-desk about.)

That's great. Cool.

But you know what?

HE COULD HAVE SAID THAT LAST WEEK.

Siya Mncube does not give a ****.

I will escalate this as high as possible, in the hope that I am able to spare others from his callous, unhelpful and downright rude treatment.

Please update me with any and all disciplinary action taken against Siya Mncube.

I gave STADIO and Siya, multiple opportunities to respond privately, but they elected to ignore my complaints.