STADIO’s Finance Department is Completely Unhelpful and Unresponsive

I am beyond frustrated with STADIO and their complete lack of professionalism when it comes to student support. I am in my final semester, yet I am being denied access to my academic records simply because of outstanding fees. What’s worse is that I have been trying to sort this out since November, but STADIO’s finance department is completely unresponsive and impossible to deal with.

First of all, I have been emailing them since July 2023 to sort out my financial issues, but they barely respond—and when they do, it’s either inconsistent information or no real solution. My student email hasn’t worked since last year, and STADIO is well aware of this issue. Despite multiple reports, nothing has been done to fix it. How am I supposed to get important updates when my university email doesn’t even function?

Then, after months of radio silence, someone from the finance department finally contacted me, saying I could make a payment of R3,000 plus R1,000 for registration, which I agreed to because it was something I could afford. But just when I thought there was progress, they suddenly changed their minds, now demanding that I pay the full minimum amount, which I simply don’t have at this moment.

The most frustrating part? They don’t even have the decency to respond to my emails when I ask for assistance! I have sent countless messages, trying to find a solution, but they either ignore me or take forever to reply—only to give me zero help. If they had engaged with me properly months ago, this could have been resolved without all this unnecessary stress.

It is completely unacceptable for a university to treat students this way, especially those in their final semester who are trying to finish their studies. I have done everything in my power to cooperate, but STADIO clearly does not care about its students once they have your money. Instead of working with me to find a solution, they are making my life unnecessarily difficult.

STADIO needs to start responding to students, honoring the agreements they make, and actually providing proper financial assistance options instead of ignoring emails and changing payment terms whenever they feel like it. This level of incompetence is disgraceful.