Stadio: Quick to Take, Slow to Support

Had it been possible to award this institution zero stars, I would have done so without hesitation. My association with this establishment began during my Honours degree in Inclusive Education, and even then, it was evident that administrative inefficiency was deeply entrenched. This is not a solitary observation; many fellow students can corroborate this experience.

The onboarding process is deceptively swift—they are remarkably prompt when it comes to enrolling students and securing payment. However, once one is officially part of the system, the experience rapidly deteriorates, often feeling more frustrating than standing in an endless queue at Home Affairs. Communication is sporadic at best; emails frequently go unanswered, and when responses are eventually sent, they are often dismissive and unprofessional in tone.

While the institution is quick to notify students of any outstanding fees, it is equally prone to financial mismanagement—regularly misplacing payments and obliging students to repeatedly submit proof thereof. For instance, when I contacted the finance department on a Saturday—after being on hold for what felt like an eternity—I was informed that I supposedly owe R16,000. This amount is inexplicably high for a master's student registered for only three modules, especially when all prior payments (excluding current module fees) have been settled.

Furthermore, although results were officially released on 10 July, I have yet to receive any information regarding my academic performance—no confirmation of whether I passed, failed, or achieved distinctions. Despite this silence, the institution continues to send me reminders about the imminent registration deadline for Semester 2.

It was only today that I finally received a response—once again, condescending in tone. My attorney is currently awaiting contact from their legal team, a request that remains unacknowledged. In hindsight, I sincerely regret choosing this institution for my master’s degree—a decision I will undoubtedly lament until the day I complete this programme.