EE
Ernika E
1 reviews | Active since Jan 2023
30 May 2024, 14:44
STADIO LIES AND WASTES TIME
I had an absolutely ********** experience with Stadio's Centurion campus. After driving 40 minutes to collect my graduation certificate, which I was assured over the phone would be available, I was told upon arrival that my certificate was actually at the Krugersdorp campus, nearly an hour away. This level of incompetence and lack of communication is unacceptable. As a graduate, I expected a smooth and professional process, but instead, I encountered nothing but frustration and wasted time. Stadio needs to seriously improve their administration and communication. Extremely disappointed and would not recommend!
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SHE (STADIO Higher Education)'s replyOfficial
30 May 2024, 15:33Dear Ernika,
We are truly sorry to hear about the frustrating experience you had while trying to collect your graduation certificate. Your disappointment is understandable and we deeply regret the inconvenience caused by the miscommunication regarding the location of your certificate.We aim to provide a smooth and professional experience for all our students and graduates and it’s clear that we fell short in your case.
We appreciate you bringing this matter to our attention. To resolve your current situation, we will investigate the matter and escalate it for urgent attention. The Student Support & Administration department will make direct contact with you shortly.
Once again, we apologize for the inconvenience and frustration you experienced. We value your feedback and are committed to making the necessary improvements.Thank you for your patience and understanding.
Best regards,The STADIO Team
We are truly sorry to hear about the frustrating experience you had while trying to collect your graduation certificate. Your disappointment is understandable and we deeply regret the inconvenience caused by the miscommunication regarding the location of your certificate.We aim to provide a smooth and professional experience for all our students and graduates and it’s clear that we fell short in your case.
We appreciate you bringing this matter to our attention. To resolve your current situation, we will investigate the matter and escalate it for urgent attention. The Student Support & Administration department will make direct contact with you shortly.
Once again, we apologize for the inconvenience and frustration you experienced. We value your feedback and are committed to making the necessary improvements.Thank you for your patience and understanding.
Best regards,The STADIO Team
SHE (STADIO Higher Education)'s reply30 May 2024, 15:33
Official
Dear Ernika,
We are truly sorry to hear about the frustrating experience you had while trying to collect your graduation certificate. Your disappointment is understandable and we deeply regret the inconvenience caused by the miscommunication regarding the location of your certificate.We aim to provide a smooth and professional experience for all our students and graduates and it’s clear that we fell short in your case.
We appreciate you bringing this matter to our attention. To resolve your current situation, we will investigate the matter and escalate it for urgent attention. The Student Support & Administration department will make direct contact with you shortly.
Once again, we apologize for the inconvenience and frustration you experienced. We value your feedback and are committed to making the necessary improvements.Thank you for your patience and understanding.
Best regards,The STADIO Team
We are truly sorry to hear about the frustrating experience you had while trying to collect your graduation certificate. Your disappointment is understandable and we deeply regret the inconvenience caused by the miscommunication regarding the location of your certificate.We aim to provide a smooth and professional experience for all our students and graduates and it’s clear that we fell short in your case.
We appreciate you bringing this matter to our attention. To resolve your current situation, we will investigate the matter and escalate it for urgent attention. The Student Support & Administration department will make direct contact with you shortly.
Once again, we apologize for the inconvenience and frustration you experienced. We value your feedback and are committed to making the necessary improvements.Thank you for your patience and understanding.
Best regards,The STADIO Team