LA
Lesley A
1 reviews | Active since Apr 2023
21 Dec 2023, 09:33
Stadio Higher Educations terrible admin and unprofessionalism
<div>I study a PGCE at this institution. Their admin is terrible! They had released marks and gave a few of the students in my course zero for one of our exams. I unfortunately do not live close enough to a campus to query it. The few that could go to the campus mentioned that their marks were incorrectly captured. When you call the put you on hold and never answer after that, email does not work and neither does opening a ticket with them. This is so wrong because some of us worked so hard and now we face this issue! they have also not captured some of my teaching practice marks even though I have submitted everything. For a private university their lever of professionalism is absolutely terrible! </div>
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SHE (STADIO Higher Education)'s replyOfficial
25 Dec 2023, 16:21Dear Lesley,
We hope this message finds you well, despite the challenges you've encountered. Firstly, we want to extend our sincere apologies for the frustration and inconvenience you've experienced regarding the administrative issues you've highlighted.We understand the critical nature of your complaint - Your concerns are taken seriously, and we are committed to resolving these issues promptly.
Please note that our offices are currently closed for the holiday season and are set to reopen on the 2nd of January. Despite this, we want to assure you that your concerns have not gone unnoticed and we will take immediate action upon our return.
Once our offices reopen, our dedicated support team will thoroughly investigate each issue you've raised, ensuring that all discrepancies in exam marks and teaching practice marks are rectified promptly.
We sincerely apologize for any difficulties you've encountered when trying to contact us. Your feedback is invaluable and we are committed to improving our communication channels to better serve you.
Thank you for bringing these matters to our attention. We understand the importance of your academic journey and are fully committed to ensuring that your concerns are addressed promptly and effectively.
Wishing you a peaceful holiday season and we look forward to resolving these matters in the new year.
Warm regards,
The STADIO Team
We hope this message finds you well, despite the challenges you've encountered. Firstly, we want to extend our sincere apologies for the frustration and inconvenience you've experienced regarding the administrative issues you've highlighted.We understand the critical nature of your complaint - Your concerns are taken seriously, and we are committed to resolving these issues promptly.
Please note that our offices are currently closed for the holiday season and are set to reopen on the 2nd of January. Despite this, we want to assure you that your concerns have not gone unnoticed and we will take immediate action upon our return.
Once our offices reopen, our dedicated support team will thoroughly investigate each issue you've raised, ensuring that all discrepancies in exam marks and teaching practice marks are rectified promptly.
We sincerely apologize for any difficulties you've encountered when trying to contact us. Your feedback is invaluable and we are committed to improving our communication channels to better serve you.
Thank you for bringing these matters to our attention. We understand the importance of your academic journey and are fully committed to ensuring that your concerns are addressed promptly and effectively.
Wishing you a peaceful holiday season and we look forward to resolving these matters in the new year.
Warm regards,
The STADIO Team
SHE (STADIO Higher Education)'s reply25 Dec 2023, 16:21
Official
Dear Lesley,
We hope this message finds you well, despite the challenges you've encountered. Firstly, we want to extend our sincere apologies for the frustration and inconvenience you've experienced regarding the administrative issues you've highlighted.We understand the critical nature of your complaint - Your concerns are taken seriously, and we are committed to resolving these issues promptly.
Please note that our offices are currently closed for the holiday season and are set to reopen on the 2nd of January. Despite this, we want to assure you that your concerns have not gone unnoticed and we will take immediate action upon our return.
Once our offices reopen, our dedicated support team will thoroughly investigate each issue you've raised, ensuring that all discrepancies in exam marks and teaching practice marks are rectified promptly.
We sincerely apologize for any difficulties you've encountered when trying to contact us. Your feedback is invaluable and we are committed to improving our communication channels to better serve you.
Thank you for bringing these matters to our attention. We understand the importance of your academic journey and are fully committed to ensuring that your concerns are addressed promptly and effectively.
Wishing you a peaceful holiday season and we look forward to resolving these matters in the new year.
Warm regards,
The STADIO Team
We hope this message finds you well, despite the challenges you've encountered. Firstly, we want to extend our sincere apologies for the frustration and inconvenience you've experienced regarding the administrative issues you've highlighted.We understand the critical nature of your complaint - Your concerns are taken seriously, and we are committed to resolving these issues promptly.
Please note that our offices are currently closed for the holiday season and are set to reopen on the 2nd of January. Despite this, we want to assure you that your concerns have not gone unnoticed and we will take immediate action upon our return.
Once our offices reopen, our dedicated support team will thoroughly investigate each issue you've raised, ensuring that all discrepancies in exam marks and teaching practice marks are rectified promptly.
We sincerely apologize for any difficulties you've encountered when trying to contact us. Your feedback is invaluable and we are committed to improving our communication channels to better serve you.
Thank you for bringing these matters to our attention. We understand the importance of your academic journey and are fully committed to ensuring that your concerns are addressed promptly and effectively.
Wishing you a peaceful holiday season and we look forward to resolving these matters in the new year.
Warm regards,
The STADIO Team