GC
Gilbert C

1 reviews | Active since Mar 2021

22 Dec 2024, 19:08

Stadio Higher Education

The overall learning experience at Stadio was fairly good however there were two concerns, and the one being a major concern.

My daughter completed her Bachelor of Commerce degree in 2023 at Varsity College and subsequently enrolled at Stadio Distance Learning to complete a PGCE. Due to Medical conditions she qualified for concessions however some these concessions were not met due to the disorganization and admin errors at Stadio. We accepted this, she wrote mid-year and passed. She was successful in all of her modules and on 4 November 2024 she wrote her final exam (Module Code: EDSB172 - Education Studies B).

Our complaint is that she received an Automatic Fail due to not writing the final exam, yet this exam was written however they (Stadio) now want Confirmation that she wrote the exam. What Confirmation (there is no written confirmation slip/letter) ......,

The exam was in a separate room allocated (due to her autism) written under the moderation of Cheryl Dirks, the paper handed in and in fact I personally dropped her off and collected her as she was not up to driving to the exam, she signed in plus after the exam she handed in the paper (and even bought lunch while she waited for me)i.

Note she is on the Autistic spectrum, and this is a major concern as she starts her teaching post on 10 th January 2025 (subject to her obtaining her full qualification (In 3 years at VC and 1 year at Stadio she never failed an exam or module an NOW This)

This needs to be investigated, 4 years studying only to fail at the last hurdle due to incompetence ...... I cannot understand how this happened.

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Replies (4)
SHE (STADIO Higher Education)
SHE (STADIO Higher Education)'s reply02 Jan 2025, 08:26
Official
Dear Gilbert, 
Please accept our sincere apologies for the disappointment. Please allow us a chance to rectify your experience. We would like to escalate your complaint to be investigated with urgency. Someone from our management team will be in contact with your shortly. We take pride in what we do and only want to offer the best. Thank you for your extreme patience as well as bringing this to our attention. 
Sincerely, The STADIO Team 

GC
Gilbert C's update03 Jan 2025, 09:17
Reviewer Update
Thank you Stadio, my daughter has been contacted.
We are waiting the outcome of the investigation and she has been promised feedback.
We will post the progress once matter has been finalised.y
GC
Gilbert C's update13 Jan 2025, 18:17
Reviewer Update
Still disappointed, on Friday 3 Jan my daughter received a call. Promising that te issue will be rectified and feedback given by 6 January.... We are still waiting. ***
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Gilbert C's update13 Jan 2025, 18:18
Reviewer Update
I personally left a message on 9 Jan at Stadio... Still no reypinse