Rude staff

I have been studying with STADIO for the past year and have been struggling to pay my fees. I paid R8 000 in September 2024 and spoke to agent that I am in the process of getting a loan. Unfortunately, the loan was not approved because I did not have any credit record. I opened two store accounts and the bank told me to wait for 6 months so that I can build my credit record. On the 14th of January I received an email from Kamogelo Tlholoe regarding my outstanding tuition payment. I responded to her that I am in the process of getting a loan and I will pay as soon as the loan has gone through. She responded by saying “Kindly please advise once the loan has been approved.” Six days later I get a call from Kamogelo asking about my payment. I responded to her that I have made an arrangement and I am waiting for the bank to confirm my credit records for the loan to go through. The lady was extremely rude and told me that she is going to hand over my account to the lawyers and there were a few remarks she made but I couldn’t hear her. As I was about to ask her to repeat the statement she hung the phone on me. Now my question is, I did not ignore any of her calls nor any emails. I am willing to pay the money however I do not have the funds at the moment and the only way for me to get these funds is through a loan. So if she puts my account forward, I will be blacklisted which will hinder the process of getting the loan. I had even explained to her that I had to build my credit record. However she said she is going to hand over the account then hung up. STADIO finance team, particularly Kamogelo needs to work on their customer service skills and stop being personal!