REPULSIVE CUSTOMER SERVICE FROM STADIO MUSGRAVE

PARENTS AND STUDENTS : Be very careful and alert when dealing with this institution Stadio (Musgrave Campus) . My nightmare with them began in 2022 . My daughter sent in an application to further her B.Ed degree to study towards her honours on 14 Sep 2022. She was informed that the registration fee was R1500, which she paid in September 2022 and the proof of payment was sent to the admin dept. Thereafter due to personal reasons, she had to cancel her application in November and logged the ticket on the Qdesk portal with the cancellation form and all the necessary documents were sent to Stadio. We received statements of accounts for 8 months with all the charges for all the modules , it took Stadio almost a year to realize that she was not a student and we received many invoices with the incorrect balances, we had to continuously phone and request for this to be corrected. We logged almost 20 tickets on the portal only to be told to relog the request and send the documents on a continual basis to them . Eventually it was corrected and a year later I received another invoice for R1300 which they claim was for the registration fee. When I queried about the R1500 that was paid in 2022, Stadio couldn’t provide an answer , 2 years’ worth of emails and many unanswered calls later , by the way , nobody answers the phone , the Musgrave phone number re-routes all the calls to the Centurion campus ..probably just to frustrate their customers further. I questioned Stadio on why would a student need to pay R 2800 even after the cancellation form was provided . I paid the extra R1300 but would like to caution other parents to be very aware of this institution. Stadio , do the decent and correct thing and refund the original R1500 which you benefitted from without a single page of tuition notes or correspondence being sent to the student.