Poor Service Levels

I have studied with Stadio for numerous years with no issues and great service. However, recently there has been a significant decline in the service received. I completed my PGCE qualification in 2024. To date, I am still waiting for a letter of completion. There was an issue where marks for mandtory modules were not captured, which took me 6 months to resolve as the Q-Desk application for logging and tracking requests hardly works, When it does, your ticket remains in the queue for weeks with no correspondence. When I eventially got through to the offices, I kept being transferred to different agents, having to re-send information to every agent. I managed to get this resolved on 24 June 2025. I then requested a letter of completion, on 24 June 2025, and to date, I have not received this. Today, I have been on a call with Stadio from 08h15 - 09h10, still with no resolution as I have been transferred from department to department. It is so sad that students are held at ransom to instutitions as jobs are dependent on this letter. Stadio should definetely re-look their processes as well as the people that they employ as some of the "agents" are literally there only to transfer your call to the incorrect department.