Poor Service Delivery

I have been a distant student at Embury since 2018, the syllabus is great, the subjects are great and the lectures are very helpful. However, Embury's staff does not seem to have any work ethic. It's the 11th of February 2020 and I am still waiting for the Durban Campus manager to email me back regarding my studies and what I owe the college (I emailed her 4 weeks ago) I finally got through to a lovely lady in student support, who helped me with the relevant information I needed. However I discovered that I needed a student email address to sort my things out. I attempted, by myself, to sort that email out and failed. So I phoned student support once again to try and resolve the problem. On Friday the 7th of February, my aunt and I were holding on (to speak to anybody from student support) for 2 and a half hours. Once we got through they asked for my personal email and said that I could sort my student email out on the link they would email me. No email was sent. Monday the 10th of February I phoned again and they assured that they would send it again for me. No email received. Tuesday the 11th of February I phoned again, and waited 45 mins for someone to answer. Once the lady answered I began explaining my situation and mid-sentence she sighed and put the phone down. I phoned again and got through to a different lady who took my email again and said she would send me the link. An hour later nothing came through and I phoned again, I've been trying to get hold of student support now for 2 hours and no one is picking up. It's mid February and I have still not been able to begin with my studies. It's a great syllabus but I don't think the staff care much about whether are able to begin your syllabus due to their work ethic, I've spent two years there and I just want to qualify. Enrolling somewhere else would mean that I would have to begin from scratch again and study for another 4 years. Not only have a wasted a good two years at Embury but I have always wasted money that could have gone to a college or university that would have been interested in aiding me. I am very dissatisfied and disappointed in the lack of communication.