Poor communication and service delivery

To whom it may concern at Stadio of higher Education Musgrave Campus I wonder how is it that your administration offices actually function with the incompetence we recieve everytime we try to ask for assistance. When reaching out to the only personal we can about a re-issue of a degree certificate, we are told about how that person is out of office and on leave every other day with no option to satisfy our request. All we ask for is service delivery!!! Is that an impossible request? Please we are in desperate need of a re-issue. We have made payment for it already but no clear idea of whether or not it's been processed or a clear answer of when it will be ready. Also why is there no way to escalate the matter as it's needed urgently. Can nobody assist us or is everyone on leave? How does this institution take itself seriously when its staff has to hounded down via endless emails and text messages.