MR
Mathias R

1 reviews | Active since Feb 2025

26 Feb 2025, 14:44

Poor communication and no feedback

I am writing to express my disappointment with STADIO. I have requested a remark, paid for it and it was simply added to my statement as a credit. After a month I didn't receive any feedback to date and no communication at all. Very unprofessional and I regret choosing STADIO as the institution for my postgraduate studies.

0
Replies (2)
SHE (STADIO Higher Education)
SHE (STADIO Higher Education)'s reply27 Feb 2025, 09:32
Official
Hi Mathias, 

Please accept our sincere apologies for the disappointment. Please allow us a chance to rectify your experience. We would like to escalate your complaint to be investigated with urgency. Someone from our management team will be in contact with your shortly. We take pride in what we do and only want to offer the best. Thank you for your extreme patience as well as bringing this to our attention. 
Sincerely, The STADIO Team 

Best regards,

SHE (STADIO Higher Education)
SHE (STADIO Higher Education)'s reply27 Feb 2025, 10:20
Official
Hi Mathias. 

Please accept our sincere apologies for the disappointment. Please allow us a chance to rectify your experience. We would like to escalate your complaint to be investigated with urgency. Someone from our management team will be in contact with your shortly. We take pride in what we do and only want to offer the best. Thank you for your extreme patience as well as bringing this to our attention. 
Sincerely, The STADIO Team 

Best regards,