ML
Mbalenhle L

1 reviews | Active since Oct 2024

18 Jan 2025, 07:19

Module not showing when I registered it

I am so disappointed and frustrated. I withdrew a module in the first semester due to finances and as it was a semester module (End user), I then registered it second semester. An email was sent to me as proof of registration with all modules registered including end user. All assessments were showing on canvas and completed them all in due time. I received an email yesterday, stating that I have not completed the module. I don't understand how because I did all assessments and an email was sent to say I did register the module. And to my surprise, it doesn't even show on my statement, but rest assured, I did register for it and I have proof. It I didn't, it wasn't even gonna allow me to complete all assessments or even show on my canvas.

0
Replies (2)
SHE (STADIO Higher Education)
SHE (STADIO Higher Education)'s reply20 Jan 2025, 07:08
Official
Hi Mbalenhle, 

Please accept our sincere apologies for the disappointment. Please allow us a chance to rectify your experience. We would like to escalate your complaint to be investigated with urgency. Someone from our management team will be in contact with your shortly. We take pride in what we do and only want to offer the best. Thank you for your extreme patience as well as bringing this to our attention. 
Sincerely, The STADIO Team 
ML
Mbalenhle L's update20 Jan 2025, 08:50
Reviewer Update
You guys take long to respond to emails. I am requesting a call today because when I do try to call. Nobody answers.

I would also like to escalate this matter to the higher management.