Highly Disappointed

I'm very disappointed in a Professional Institute that stands for CREATING LEADERS. I've contacted SBS Finance via several emails with only one respond which says that a superior will get in touch with me. It's almost 3 months later and still no response. I cancelled my studies due to personal reasons and circumstances beyond my control, but debit orders go off my account and there is no debt own to SBS. I've tried to call several times, but the phone just rang until an answering machine comes to light, but that's where it stops. I don't know what to do and I don't even know whether I will get my money back.