Fail in administration and communication

I would tread carefully here. Administration is really weak. Communication is poor. It seems like the formula here was to hire a few part-time lecturers, register for higher education and then send out textbook requests; post a few zooms and then host an exam. I expected more judging by the fact that they are more expensive than UNISA and other distance learning institutions with better names and a longer tenure of experience. I have received from the same address over 4 emails telling me I owe money and will not get my results until paid. I have sent them proof of payment every time and today was even promised that someone was going to get back to me today. UNISA here I come!!