Disheartened by Embury's customer service

I wish that I could say that 2021 was a better year in regards to dealing with Embury. But unfortunately this is not the case, I have been trying to get a hold of someone to assist me with the re-registration of my 2021 school year, with no luck. I sent all my documents through on the 8th of January as Embury requested and shortly after paid my registration fee, and since then have heard nothing back from Embury. It's the 17th of February, how am I going to catch up in my subjects now? Last year when I finally got my books and stuff sorted the lecturers told me that it was my fault I registered late and refused to help me. I'm worried that this is going to happen again this year. It feels like the staff aren't too concerned with being paid, they must be millionaires, because that's all I'm trying to do. I'm trying to pay Embury and get my things but I get passed from one caller to the next and just basically ignored. Work seems unimportant even after covid. Why does it take me and many others to complain and post on sites such as hello peter, just to get a service delivered to us? I find the staff very unprofessional and rude, as well as lazy and ***********. Half way through February and about 12 subjects for this year and I haven't even started with college yet. I don't know when I'm starting, what subjects I have for the first semester or even how much to pay every month. Embury has ignored all my emails and questions, I have NO idea what's happening with my studies and honestly it's been a huge waste of money. But moving to another university or college means that I will have to start from scratch again. All I want to do is finish with Embury and any additional studies I will do else where, because this has been a waste. Very disheartening and disappointing. I honestly am not angry anymore just very very very sad...