Disgruntled Masters Student

Utterly disappointed in the service received at STADIO. I have sent an email since Friday and until today - there is no response. I tried calling (during operating hours) only for the call to be cut because the business is "not open".

Communication is delayed and until today I have not received my hard copy material and I registered in late July. I also stated for this option when I was registering. I also want to drop a module & my fear is that it will reflect negatively on my academic record because I can guarantee nothing will be done and it will seem like I "failed" the module when I have requested to complete it next semester. Clearly there was only one person doing her job well which was Basestana Keohitlhetse and now she is gone. My Masters experience with this institution has been the worst and I'm not even half way through my qualification.

The sad part is that I will only be attended to because of this review. Kindly work on your customer experience and admin because even our online sessions are appalling. We have to wait half an hour to an hour to be allowed into the online session.

Surely as a business you are doing an introspection because as the MD/CEO of the brand I would not be happy with the ratings.