Disappointed
I have sent an email to Stadio on the 17th of July and have since followed up daily, i had one missed call to which i explained i work full time and am in meetings most of the day, instead of addressing the email and proceeing to confirm registration for semester 2, all i received was "tried to call you, to no avail", okay but i still dont have an answer, at this point im begging. I am only writing here because i had the same issue in semester 1 of this year, i sent emails and emails and tried to call, no response, when i lodged a complaint here i was called the same day, and i was asked to remove the complaint and i did. I was not expecting to be in this boat again, is there a capacity issue at SBS, maybe understaffed? Im not sure but i am really stressing out about registration as well as feedback on a supplementary exam that i need to write because they double booked me in the first semester, now i hear this exam will take place 7 August, im not registered, i dont get feedback on mail, and when i do call, Im told "thats an exam query" then im put through, then its a "registration query" I asked for a manager so i can attempt to get the matter resolved. The manager is Lizzy, no response. So i am writing here again as i have emailed almost every department, a manager, a team leader, left a message online. Nothing. I dont want to have to complain, but i am out of options here. I have recommended SBS and Stadio yo so many people, ive enjoyed how they do things but to get a response when you are trying to register is a mission and a half. This will be my final year with the institution. I didnt want it to be this way and i am feeling disappointed but communication is non existent.
Please accept our sincere apologies for the experience you have had. We have escalated your complaint to be investigated further. You will be contacted by STADIO.
Sincerely, The STADIO Team
Please accept our sincere apologies for the experience you have had. We have escalated your complaint to be investigated further. You will be contacted by STADIO.
Sincerely, The STADIO Team
