Complaint Regarding Poor Student Service and Commendation for Motshabi Matlala

Dear Stadio,

I am writing to express my extreme dissatisfaction with the level of student service I have recently received. For an extended period, I encountered significant difficulties in getting my queries addressed. My emails were consistently ignored across multiple departments, my calls went unanswered, and I was repeatedly transferred or had my calls rejected. I felt I was being passed from pillar to post with no resolution in sight.

This unacceptable level of service led me to consider transferring to another institution. However, I had the distinct fortune of encountering Motshabi Matlala. Her dedication and diligence in assisting students are truly exceptional, and I rate her service at 100%.

Motshabi went above and beyond to help me. She personally intervened in my case, taking initiative beyond her regular duties to contact the relevant individuals. Thanks to her efforts, my complaint is now nearing resolution. I am immensely grateful for her genuine care and attention, which ultimately convinced me to remain a Stadio student. I sincerely thank her for her outstanding support.

While I commend Motshabi for her exemplary service, my experience highlights a serious need for improvement in Stadio's student support. Ignoring emails and rejecting calls is simply unacceptable and severely damages Stadio's credibility. I urge you to address these systemic issues to ensure that other students do not experience similar frustrations.

Specifically, I am still awaiting a response regarding my EUC credit application. I request that the relevant department contact me as soon as possible. Furthermore, I have received an incorrect statement from the finance department, which requires immediate rectification.

I hope that Stadio will take my feedback seriously and implement the necessary changes to improve student services. Motshabi's dedication serves as an example of the level of support all students should receive.

Regards Nkosazana Motsamai