Complaint Regarding Administrative Incompetence

I am writing to formally express my deep dissatisfaction and frustration regarding the handling of the April 30th graduation process and the continued delay in issuing my official certificate for my postgraduate qualification.

I paid all my tuition fees in full last year and fulfilled all academic requirements. I also informed the institution in advance that I would not be attending the graduation ceremony. Despite this, as of today, 2 June, I have received no communication regarding when I will be issued my certificate. This lack of communication and efficiency is entirely unacceptable.

To make matters worse, I have learned from a fellow graduate who did attend the ceremony that the event was disorganized, certificates were not printed for many of the students, and administrative issues (such as a R40 balance, which had allegedly already been settled) were used as justification to withhold certificates. This is not only unprofessional but also deeply embarrassing for an institution that claims to uphold standards in higher education.

At present, I am unable to apply for professional positions or register with SACE, as the provisional document issued by the institution is not accepted for these purposes. This delay is actively hindering my career progression and professional development.

I am requesting the following: 1. Immediate confirmation of the status of my certificate and the reason for the delay. 2. A written commitment and timeline for when I will receive the official certificate. 3. Clarification on whether there are any outstanding issues (financial or otherwise) on my account – which, to my knowledge, there are not.

I expect this matter to be resolved urgently. If not, I will have no choice but to escalate this matter to the Department of Higher Education and Training (DHET) and relevant accreditation bodies. I believe I am entitled to the documentation that reflects the time, effort, and money I have invested in my education.

I look forward to your prompt and professional response.

Sincerely, Mikyla Passerini-Stander