NM
Nkhensani M

1 reviews | Active since Aug 2009

20 Jan 2025, 14:33

Campus change - CHARGES

Clarification on File Transfer and Registration Process

Dear Doc,

I hope this message finds you well.

I recently learned that Stadio Group operates differently from other institutions and uses an older filing system. As a result, I understand that a manual process is required to locate and transfer files to Centurion, which incurs administrative fees.

I was further informed that child cannot move to a different campus until this manual administrative work is completed, as digital systems are not used for transferring files between institutions. To save time and simplify the process, I suggested completing the registration directly with your institution.

However, I was advised that your institution does not offer the LLB program. Despite this, I am still required to pay fees, even though I will remain with the same institution.

Could you please clarify this process and advise on the best way forward?

Thank you for your assistance.

Kind regards,

0
Replies (1)
SHE (STADIO Higher Education)
SHE (STADIO Higher Education)'s reply20 Jan 2025, 15:17
Official
Dear Nkhensani

Please accept our sincere apologies for the disappointment. Please allow us a chance to rectify your experience. We would like to escalate your complaint to be investigated with urgency. Please email your student number to *** so that someone from our management team will be in contact with your shortly. We take pride in what we do and only want to offer the best. Thank you for your extreme patience as well as bringing this to our attention. 
Sincerely, The STADIO Team 

Best regards,