Bad Service Overall

I am beyond disappointed with the service offering of Stadio. I cannot say if it is just the distance learning part, but the experience has been atrocious. Communication is lacking overall but trying to sort something out is next to impossible. The telephone lines are constantly giving errors. When it is actually answered and you need to be transferred, it either just rings , you get cut off worse you get someone picking it up while people are chatting in the background and then it gets put don’t in your ear. This is totally unacceptable in a professional organization. No wonder you frequently get the message about high call volumes! I have left my number for a callback on numerous times and have not Once received a call back.

To add to my complaints, some of the lectors do not answer messages or requests for help or assistance. Examination results or feedback is not available, or we just don’t know where to get it. Having gone into to campus they could not find it either and said that examination results is not shared so I doubt that the problem is on my side.

I would strongly caution against making use of Stadio for higher learning especially when it is done through distance learning. Even if you look at others feedback on other channels like Hello Peter, there is little to no feedback from Stadio and if there are, it is the same simple noncommittal response being used for the last few years.

There were a few good people we had the pleasure of dealing with and I truly pity them to have to try and save the image for the rest that seems to not care.