Bad Service

I am so tired of doing this, on Monday I tried calling Stadio this time they picked up and the problem started when my call must be transferred to the finance department which they never picked up and my calls were disconnected I tried 4 times and the same thing happened.

I opted for an email for accounts and they responded I was requesting for the statement to send to the bursary department at work but sent me the old statement that does not reflect the payment made on the 09/11/2023 by my work and I sent that email with proof of payment they again responded with the same email and I again stated that's not the statement I am looking for that's when I could not send them an email with my student email it popped up a message that they blocked me from sending them messages. I sent it with my work email and to date no response and no statement. I am so upset really because our finance department needs to claim the credit on my account that they over paid fees.