A fortunate outcome to an account enquiry/dispute.

My stepdaughter recently completed on online education course through Stadio. Due to personal circumstances she requested permission to defer her studies and complete it over a longer period. This permission was necessary to prevent additional fees being debited against her account. The permission was granted, but somehow the accounts department was not informed. This led to an almost double debiting of costs. In vain, she tried resolving the matter with the administration. At last I intervened. With my legal experience, I thought that I could expediate matters. I soon learned that it was incredibly difficult to make contact with the right personnel in the administration. As a last resort we visited the Bellville Branch/Kollege where a very kind receptionist Mary-Anne Davids assisted us. She explained that the on-line study enquiries did not resort at the branch and that we had to contact head-office. Seeing our immediate despair, she took it upon herself to contact the right persons in the organisation. A few weeks later the matter was resolved. Without Mary-Anne's intervention and help, I fear we would still have been at a total dead end. Thank you Mary-Anne Davids! I am still very concerned that other persons, with account enquiries or disputes, might struggle endlessly to get to the right administrative personnel. We were lucky that Mary-Anne helped us.